No matter who you are there are two health care systems. There’s the daytime system that you get to see on your tour of the hospital when you prepare for surgery. That hospital is filled with people. Virtually all services are readily available.
Then there’s the weekend and nightime hospital that we refer to as the “off hours” hospital. That hospital has the youngest, least experienced nurses. It has fewer mission critical services. It has fewer lab personnel and support personnel. It has fewer professionals such as pharmacists, nurses and doctors. In some cases the staffing differences are sufficient to become inadequacies. In some cases your care may be compromised. Hospitals persist in this staffing and care model inspite of clear evidence that the bulk of sick patients arrive at night and on weekends.
Academic medical centers have few attending physicians in the hospital at night. That means that while you are in the intensive care unit you receive your immediate care from residents and some really smart medical students. The attending physician is only a phone call away, but that phone call may not be made until it’s too late. For example- I remember a night many years ago when I was on call for the pediatric intensive care unit (PICU). I heard nothing from the resident but about midnight my phone rang. The patient’s parent was calling to tell me what was happening. Sure enough it was going badly and the resident did not realize the dangerous impending changes. It took two days be we changed over to in-house attending coverage of the PICU. Now, fifteen years later the unit still provides in-house attendings and, I believe, better care.
The point is, patients need to ask about nursing ratios for each shift. They need to ask who will answer calls at night- their physician or just an “on-call” physician. They must develop and understanding about the roles of medical students, residents, and other trainees before they start care.
Physicians often respond to the day-night dichotomy with “well it’s always been that way” or I learned that way whay can the young guys?” It wasn’t OK 25 years ago when I learned. It’s simple. It’s not OK to allow vulnerable patients to be cared for in inadequate facilities with under-skilled residents and inadequate supervision. I am always amazed when I see patients come for elective operations late in the evening or at night or on weekends. Clearly the surgeon has not informed them about the skeleton crew, the lack of suport staff, the lean lab abilities. Likewise the surgeon hasn’t told them that he’s been operating for 16 hours already and isn’t up to speed any more. I rarely volunteer how long I’ve been operating but I always answer when asked. A few patients wisely decide to wait.
Patients must ask tough questions and be demanding of the care they deserve. It’s your health, take care and take charge.